Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days after receiving your order confirmation email. You will receive another notification when your order has been shipped.
Please note that orders are not processed or shipped on weekends or holidays.
Shipping Time
We aim to deliver your order within 10–20 business days from the date of shipment.
Delivery times may vary depending on your location and external factors such as customs processing, shipping carrier delays, or high order volumes.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status.
Delays
While we strive to deliver your order on time, delays may occur due to:
- High demand
- Shipping carrier issues
- Customs clearance processes
- Unforeseen circumstances beyond our control
We appreciate your patience and understanding in such cases.
Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
We are not responsible for lost or stolen packages after they have been marked as delivered by the shipping carrier.
If you experience any issues, please contact the carrier directly or reach out to us for assistance.
Damaged Items
If your order arrives damaged, please contact us immediately at:
Include your order number and clear photos of the damaged item so we can resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order or shipping, you can contact us at:
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