Refund policy

Return & Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

⚠️ Important: Before returning or requesting a refund for any order, please contact us first.

Return Eligibility 

We only accept returns and refunds under the following conditions:

  • The item is damaged or defective upon arrival
  • The customer received the wrong size
  • The customer received the wrong color

Returns for any other reasons (such as change of mind, dislike of product, or ordering mistake) will not be accepted.

To be eligible for a return:

  • Item must be in the same condition that you received it
  • Unworn or unused
  • With tags
  • In original packaging
  • With proof of purchase

How to Start a Return

To start a return, contact us at info@wearnests.com.

Returns should be sent to:
Les Longueraies
61430 Sainte-Honorine-la-Chardonne
France

If your return is accepted, we’ll provide instructions on how to proceed.
Items sent back without prior approval will not be accepted.

Damages, Wrong Size or Color

Please inspect your order upon delivery and contact us immediately if:

  • Your item is damaged
  • You received the wrong size
  • You received the wrong color

We will evaluate the issue and offer a replacement or refund where applicable.

Exceptions / Non-Returnable Items

We do not accept returns for:

  • Change of mind
  • Sale items
  • Gift cards
  • Custom or personalized products
  • Personal care goods
  • Perishable goods
  • Hazardous materials

Exchanges

We only offer exchanges in cases of:

  • Wrong size sent
  • Wrong color sent
  • Damaged/defective items

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you normally have the right to cancel or return your order within 14 days.

⚠️ However, based on our store policy, we only accept returns if the item is:

  • Damaged
  • Incorrect size
  • Incorrect color

Refunds

We offer refunds within 7 days of delivery only if the return meets our eligibility conditions.

Once we receive and inspect your return, we will notify you of approval.

If approved:

  • Refund will be issued to your original payment method
  • Processing time may vary depending on your bank

If you haven’t received your refund within a reasonable time, contact us at info@wearnests.com.