Returns & Refund Policy
Last updated: 21 September 2026
At Wearnests, we want customers to have clear information about returns and refunds before making a purchase.
14-Day Return Window
We accept returns for both defective and non-defective products within 14 days after the order is delivered to you.
Return Eligibility
To be eligible for a return, the item must be in new, unused and resalable condition, with its original packaging, tags and accessories where applicable. Please keep your proof of purchase or order number.
Items that arrive damaged, defective or incorrect may also be returned. Please contact us as soon as possible after discovering the issue.
How to Request a Return
To start a return, contact us by email at info@wearnets.com and include your order number, the item you wish to return and the reason for the return. We will provide return instructions and the return address. Please do not send a return before receiving return instructions.
Return Method
Returns are accepted by mail. Customers are responsible for securely packaging the returned item and obtaining proof of postage.
Return Shipping Costs
For returns due to a change of mind, incorrect size ordered by the customer, or another non-defective reason, the customer is responsible for return shipping costs. If an item is damaged, defective or incorrect due to our error, Wearnests will cover the reasonable return shipping cost or provide appropriate return instructions.
Restocking Fee
We do not charge a restocking fee for eligible returns.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. If approved, the refund will be issued to the original payment method. We normally process approved refunds within 5 business days after inspection. Your bank or payment provider may require additional time for the refund to appear in your account.
For eligible returns, the refund covers the amount due under this policy. Any rights you have under applicable UK consumer law remain unaffected.
Exchanges
We do not currently offer direct exchanges. If you need a different item or size, please return the eligible item under this policy and place a new order.
Non-Returnable Items
Items that have been used, worn beyond what is reasonably necessary to inspect them, altered, damaged after delivery, or returned without the original components may not qualify for a refund, except where applicable law provides otherwise.
Contact Us
For return or refund assistance, contact:
Wearnests
Email: info@wearnets.com
Phone: +44 7729 470358
Address: 4-6 Greatorex Street, London, United Kingdom, E1 5NF
